RtCSR: Catch porting issues before they become rejects

Real-time customer service record (CSR) validation for communications providers

Every rejected port order costs your team time and rework, and delays activation and revenue. When CSR data is pulled by hand from different carriers, in different formats, errors slip through and only surface after the order is submitted.

RtCSR validates orders before they go out. It retrieves CSR data from carriers, standardizes it into one consistent format, and flags porting issues in real time, so your team can fix problems at the start instead of chasing rejects later. The RtCSR API can easily integrate with your Agentic SI solution in your provisioning workflow, thus facilitating automation and quicker revenue streams

What RtCSR helps you achieve

  • Fewer rejected port orders, and less rework
  • Faster order-to-activation and revenue realization
  • Lower cost per order and port
  • More volume handled without adding headcount
  • API Integration capability in your provisioning workflow

Part of a complete order management platform

RtCSR is part of TurningPoint’s suite of order orchestration solutions, alongside O2CI, O2CI-LNP, O2CI-ASR, O2BI and O2OM. These solutions help our customer’s automate ordering, porting and provisioning from first validation to final activation.

Why TurningPoint

  • Established integrations with more than 550 carriers
  • Millions of orchestration transactions processed each year
  • Quality scores above 99.9% on sampled work
  • CMMI Maturity Level 5 software development, ISO 27001 information security, and FedRAMP certification

See what your rejects are costing you. Contact us to review a sample of your recent ports and find out where errors start.