The CMS Beneficiary Network Services (BNS) is a complex enterprise that employs over 5,000 people and provides rapid and accurate data to Medicare beneficiaries regarding claims benefits, enrollment eligibility, and available programs. The platform integrates multiple contractor sites, systems, applications, and data sources via a secure data and voice network. Thirteen different vendors provide Operations and Maintenance (O&M) support for the BNS.

The Solution

TurningPoint protects CMS’s IT investments and assures the achievement of strategic objectives by providing Project Management Office (PMO) and Independent Verification and Validation (IV&V) support to the VCS enterprise. The TurningPoint project team reviews and analyzes documents such as test plan cases, strategy test scripts, design documents, and test screenshots against Industry Best Practices, including those of:

• Institute of Electrical and Electronics Engineers (IEEE)
• Capability Maturity Model Integration (CMMI)
• International Organization for Standardization (ISO),
• Information Technology Infrastructure Library (ITIL)
• Control Objectives for Information and related Technology (COBIT)
• Project Management Institute (PMI)

Our focus is on collaborating with contractors for improvement by leveraging our knowledge of CMS, the VCS architecture, industry best practices, and the needs of the stakeholders.