Business Need

TurningPoint has a long history of delivering our successful telecommunication expense management (TEM) system and services to multiple federal departments and agencies. We address three interlocking objectives:

  • Lowering the Total Cost of Ownership (TCO) for wireline and wireless telecommunications through spend transparency, inventory and invoice validation, and by driving operational efficiencies
  • Maintaining a consolidated view of inventory data to leverage purchasing power while retaining operational autonomy tailored to individual missions
  • Strengthening governance, cost controls, and compliance with reports through access to accurate, comprehensive data

Our Offerings

Using TurningPoint’s combination of subject matter expertise, enabling software, and federal contracting experience, we address our customers’ telecommunication-related needs by configuring our solutions to each agency’s unique mission. Our offerings, enabled by NiOS®, include:

  • TEM software platform and services for ordering, inventory management, invoice validation, dispute resolution, cost allocation, and reporting
  • Automated and ad-hoc reporting, dashboards, and business analytics
  • Seamless integration with carrier portals, GSA datasets, CRM / ITSM software, and financial systems
  • On-premise or cloud environment deployment
  • Inventory and invoice audits

Our offerings are purposely flexible, with options for licensed software, specific services, or a fully managed TEMS solution

Benefits

By leveraging our software and services, our customers can:

  • Realize initial cost savings and ongoing cost controls for a rapid Return on Investment (ROI)
  • Gain visibility into telecommunication expense information through role-specific dashboards and advanced reporting
  • Enable centralized control across decentralized, federated organizations

Project Spotlights

Click below to learn more about our customer experience capabilities:

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