In today’s ever-evolving digital landscape, alignment across all internal and external channels is crucial to continue effectively supporting your customers and offering new, innovative products and services. O2 Order Management (O2OM) is a modernized, configurable order management and orchestration platform that seamlessly receives, tracks, dispositions, and provides status across the entire lifecycle of an order. The platform simplifies and tracks all automated and non-automated business process tasks from quote-to-cash across internal and external operations with end-to-end visibility and status reporting.

Establish frictionless customer experiences with seamless order management.

Simplify the Complex

Merge complex sales & operational processes into a single view to provide insight across all groups of the organization

Achieve Alignment Across Channels

A single-pane-of-glass approach for consistent experiences across all internal & external channels

Set a Foundation For the Future

Seamlessly integrates with current assets & enables flexibly to evolve as your business grows

Empower Your Users

Role-based access control to functions and data to enable digital adoption across internal & external users

Why companies choose TurningPoint's O2OM Platform

  • Works with Existing Channel and Systems

    O2OM can integrate seamlessly with your existing digital website and mobile experiences to support quote-to-cash processes including automated and non-automated back office business processes.

  • Complete Flexibility

    O2OM creates a centralized order management experience, extensible across any partner, product or channel, using modern architecture and innovation to connect existing IT systems and enable the future.

  • Strong Security & Compliance Standards

    Independently appraised at CMMI Level 5 for Development, CMMI Level 3 for Services. Certified compliance through ISO 9001:2015, ISO 27001:2013, & ISO/IEC 20000:2018.

  • Supports Unified Sales Operations

    A configurable role based dashboard created with responsive design to enable users to view, track, take action on, or disposition any order regardless of existing flow through automation availability.

  • Real-time Insights into Your Business

    Interactive dashboards and reporting provide centralized access to order lifecycle status’ and data to drive continuous improvements to evolving customer experiences.

  • Rapid Go To Market Launch

    O2OM can be configured and launched quickly in support of a new product or sales channel leveraging existing systems and APIs or providing interim capabilities until strategic state tools and architecture is achieved.

Our Commercial Customers