TurningPoint offers comprehensive BPO services across multiple functions and processes, tailored to the unique needs of your business. Our team of experts provides high quality, cost-controlled support for ordering, provisioning, sales operations & customer care. We deliver order processing across any channel or customer segment, for products including internet, video, voice, value-added services, and more. We also provide end-to-end voice porting, provisioning services, and wholesale network connectivity ordering, while ensuring real time status and visibility across all BPO activities.
A trusted team you can count on
Professional & qualified workforce
Supporting order management & provisioning services
With resources offered as a team extension, overflow support or
Delivering exceptional results
With increased productivity and quality metrics
Why companies choose TurningPoint BPO
A Customer-first partnership
We understand the value of your end customers; therefore, we have adopted a strong commitment to teaming and collaboration, with a partnership mindset that results in increased value for our clients long term.
Improved quality & efficiency
We pride ourselves on maintaining high quality results. We are constantly building tools to enhance our team’s productivity with an ongoing commitment to improved quality. Our team is available to support non-automated processes while strategic digital automation is achieved.
To maintain a competitive edge
Our team comes with deep industry and functional experience, which renders superior competency and the ability to support complex, transformational change for your organization.
Flexibility to meet changing customer demand
Our team provides organizations the flexibility to scale and appropriately allocate resources to meet their changing requirements while maintaining a seamless customer experience. Minimize your execution risk by allowing us to ensure your staffing needs are met, complete with SLA-backed performance.
Reduce operational costs
With the help of re-engineering, process improvements and advanced technologies, we can reduce unnecessary operating & administrative costs while preserving high quality performance.
Extensive visibility & performance reporting
We offer robust, transparent insights and reporting including a regularly defined cadence to jointly review progress and performance, with a focus on driving improvements and measurable business outcomes.