Rockville, MD, January 17, 2007 – Turning Point Global Solutions announced today that it has been awarded a contract to provide telecommunications and help desk support services for the Center for Medicare and Medicaid Services’ (CMS) Beneficiary Contact Center (BCC) voice network. The network supports more than 40 million individuals who depend on CMS to serve their health information needs.

In operating the 24/7 Beneficiary Network Services center, TurningPoint receives and proactively resolves help desk support calls involving telecommunications services, voice response routing, next-generation desk top software licensing, agent availability and skill set tracking, and continuity of operations. In addition, TurningPoint will insure that transition of voice services provisioning from FTS2001 to the new Networx contract has minimal impact on BCC services.


Jerry Johnson
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“TurningPoint is proud to support such an important service as the BCC network,” said TurningPoint Managing Partner David Hughes. “We will work diligently to ensure that the 40 million CMS customers nationwide receive the best service possible.”

Turning Point Global Solutions is a forward-thinking professional services company that specializes in systems infrastructure, software development, and business process needs of government and commercial organizations.

About Turning Point Global Solutions

Headquartered in Rockville, MD, TurningPoint is a CMMI Maturity Level 3, independently appraised software engineering professional services firm that serves a diversified group of commercial and government customers, enabling them to generate value from their IT investments. TurningPoint achieves these results through the successful planning, development, integration, and maintenance of IT solutions, and by driving operational efficiencies into infrastructure operations. TurningPoint's focus is on providing high availability business applications that improve bottom-line results by streamlining high-transaction-volume, mission-critical business processes. For more information, visit