Historically, when a business selected Spectrum Total Connect to provide secure multi-location Internet services, the process of identifying and obtaining quotes from various vendors across many locations, then executing the order at each site, could be complex, manual, and time consuming.

Now, TurningPoint has deployed its proprietary O2 order management portal, white labeled as "MyConnect," to help the Charter team seamlessly move through the order fulfillment process at scale. This portal provides bulk order uploads and automated acquisition of service quotes from various carriers - expediting orders and reducing processing time from weeks to days. Easy-to-use dashboards provide managers with at-a-glance insights into order status, volumes, locations, and details of ordered services. TurningPoint's order fulfillment specialists work with Charter's sales and management staff to move orders through the process seamlessly and resolve any challenges that arise.

TurningPoint's CEO, Bangalore Shivacharan, says the benefits to Charter are significant.

“Our order fulfillment team uses O2 to provide complete transparency into Charter's order flow,”Shivacharan said. “As a result, Charter can stand up services more quickly and offer consolidated billing and support to its customers.”

The implementation of the O2 portal is the latest success in a long history of support that TurningPoint has provided for Charter.

About Charter Communications

Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator serving more than 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet®, TV, mobile, and voice.