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National Institutes of Health (NIH) Office of Logistics and Acquisition Operations (OLAO) IT Service Management Support

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National Institutes of Health (NIH) Office of Logistics and Acquisition Operations (OLAO) IT Service Management Support

The National Institutes of Health (NIH) Office of Logistics and Acquisition Operations (OLAO) provides a variety of logistics, property, and acquisition services for NIH customers. Leveraging multiple online tools, OLAO provides IT products and services, contracting, small purchasing, supply store products, and property management services for all NIH Institutes and Centers and other federal agencies.

The Challenge: OLAO needed help to develop, operate, and enhance a number of supporting IT systems, including websites, SharePoint sites, and other applications. In addition, the customer needed to replace its Point of Sale system to become more user friendly and to develop a Product Catalog that would make it easier for customers to order necessary supplies.

The Solution: TurningPoint ensures the smooth functioning of a variety of internal and external websites, SharePoint sites, and applications for OLAO and affiliated organizations the Office of Acquisition and Logistics Management (OALM) and the Office of Acquisition Management and Policy (OAMP). We provided an updated and sophisticated website with upgraded technology that made it easier for users to access its services. Our team modernized OAMP's supply center point-of-sale solution and migrated it from AS400 to a cloud-based Java solution, integrating it with the NIH Business System (NBS) for more effective and efficient performance. We also implemented a Product Catalog with a modern look and feel along with visually appealing product images and a convenient shopping cart feature.

TurningPoint uses CMMI-DEV Maturity Level 4 processes in collaboration with NIH security personnel ensure high levels of security for both existing and new systems.

The Result: TurningPoint's websites are among a relative few of more than 200 NIH websites that have been graded A+ by the NIH OIT security team. Our work on the Product Catalog has made it easier to access, with enhanced search capabilities so that users can more easily find the products they need. As a result of these improvements, TurningPoint's team has developed credibility and outstanding working relations with our direct customer, stakeholders, and business owners, receiving a 2016 outstanding customer service award from the Director of OALM.
 

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