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TurningPoint's O2 Order Orchestration Application Streamlines Business Processes and Speeds Service Delivery for Charter Communications

Rockville, MD - October 7, 2020 - Business operations depend on reliable, secure Internet connectivity - especially now, as many US companies have transitioned employees to a work-from-home status in response to the coronavirus pandemic. TurningPoint Global Solutions is partnering with Charter Communications to meet the challenge, supporting Charter's Spectrum Total Connect business - an end-to-end managed service offering from Charter to large enterprises with multiple locations.

Historically, when a business selected Spectrum Total Connect to provide secure multi-location Internet services, the process of identifying and obtaining quotes from various vendors across many locations, then executing the order at each site, could be complex, manual, and time consuming.

Now, TurningPoint has deployed its proprietary O2 order management portal, white labeled as "MyConnect," to help the Charter team seamlessly move through the order fulfillment process at scale. This portal provides bulk order uploads and automated acquisition of service quotes from various carriers - expediting orders and reducing processing time from weeks to days. Easy-to-use dashboards provide managers with at-a-glance insights into order status, volumes, locations, and details of ordered services. TurningPoint's order fulfillment specialists work with Charter's sales and management staff to move orders through the process seamlessly and resolve any challenges that arise.

TurningPoint's CEO, Bangalore Shivacharan, says the benefits to Charter are significant.

“Our order fulfillment team uses O2 to provide complete transparency into Charter's order flow,“ Shivacharan said.
“As a result, Charter can stand up services more quickly and offer consolidated billing and support to its customers.“

The implementation of the O2 portal is the latest success in a long history of support that TurningPoint has provided for Charter.

ABOUT TURNINGPOINT GLOBAL SOLUTIONS

Headquartered in Rockville, MD, TurningPoint provides software engineering and professional IT services for a diverse group of commercial, federal, and state customers. Its telecom lifecycle and expense management software and services are used by a variety of public and private organizations. TurningPoint is appraised at CMMI Maturity Level 4 for Development and CMMI Maturity Level 3 for Services. For more information, visit www.tpgsi.com.

ABOUT CHARTER COMMUNICATIONS

Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator serving more than 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet®, TV, mobile, and voice.
 

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