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TurningPoint provides cost controlled and efficient telecom service provisioning in the following areas:

  • Ordering, customer care and provisioning functions
  • Assisting enterprises with VoIP transition
  • "One touch" resolution of all complex "fall out" transactions

We currently deliver outsourced core-provisioning support for wired, and wireless local service order provisioning, which includes porting of phone numbers and complex services. In addition, TurningPoint currently provides provisioning services that include complex Access Service Request (ASR) processes for a national service provider over cable and fiber optics technology. We have:

  • Reduced record fallout from 60% to less than 3% over a 3 year period
  • Increased the average speed and timeliness of transactions
  • Reduced operational cost over time

TurningPoint ports numbers from 125+ non-bonded telecom service providers (CLEC). Some of the CLEC's user interfaces we work with are Verizon Business, AT&T, Comcast, Sprint, Level 3, Embarq and Frontier.

Project Spotlight: Telephone number portability business process outsourcing

 

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